| Service-Level-Agreement A |
|
|
Software Support
|
During business hours |
| Hardware Support |
During business hours |
| Reboot Request |
During business hours |
| |
|
| Monthly Fee |
Free, included with every product |
| Price per hour / half hour |
$ 149 USD / $ 74 USD per half hour
|
| Service-Level-Agreement B |
|
|
Software Support
|
During business hours, guaranteed response time 2h |
| Hardware Support |
During business hours, guaranteed response time 2h |
| Reboot Request |
During business hours, guaranteed response time 2h |
| |
|
| Monthly Fee |
Contact Sales |
| Price per hour / half hour |
$ 149 USD / $ 74 USD per half hour |
| Service-Level-Agreement C |
|
|
Software Support
|
24/7 - Including night and weekend; guaranteed response time 1h |
| Hardware Support |
24/7 - Including night and weekend; guaranteed response time 1h |
| Reboot Request |
24/7 - Including night and weekend; guaranteed response time 1h |
| |
|
| Setup Fee |
Contact Sales |
| Price per hour / half hour |
$ 149 USD / $ 74 USD per half hour |
